Return & Exchange Policy

At BAGVESSA, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help with a return or exchange.

Eligibility for Return & Exchange

You may request a return or exchange if:

• You received a damaged or defective product.
• You received an incorrect product, color, or item.
• The product received is significantly different from the product ordered.

Return or exchange requests must be made within 24 hours of receiving your order.

Product Conditions

To be eligible for an exchange or return:

• The product must be unused and in its original condition.
• All original tags, packaging, accessories, and dust bags should be included where applicable.
• The product should not have any signs of use, stains, scratches, damage, perfume, or alteration.
• Products damaged after delivery due to customer handling may not be eligible for exchange or return.

How to Request an Exchange

Please contact BAGVESSA customer support within 24 hours of receiving your order. Share your order number and clear photos or videos of the product and packaging so our team can review the issue.

Once your request is approved, we will provide further instructions for sending the item back.

Exchange Process

After we receive and inspect the returned product, we will confirm whether it meets our exchange conditions. If approved, the replacement product will be dispatched subject to availability.

If the requested product or color is unavailable, BAGVESSA may offer an alternative product or another suitable resolution.

Return Shipping

If the product received is damaged, defective, or incorrect due to an error on our part, BAGVESSA will assist with the return process.

For returns or exchanges requested for reasons other than a product defect, damage, or fulfillment error, return shipping charges may apply.

Non-Returnable Items

Items that have been used, washed, altered, damaged after delivery, or returned without original packaging may not be accepted.

Sale, clearance, customized, or specially ordered items may have different return or exchange conditions, which will be communicated where applicable.

Refunds

Refunds, where approved, are processed after the returned product has been received and inspected. The refund method and processing time may vary depending on the original payment method.

For Cash on Delivery orders, refund arrangements may require additional verification from our customer support team.

Important Note

Please inspect your parcel as soon as you receive it. If you notice any damage, missing item, or incorrect product, contact us immediately with your order details and supporting photos or videos.

BAGVESSA reserves the right to assess each return or exchange request based on the condition of the product and the circumstances of the request.

Contact Us

For return or exchange assistance, please contact the BAGVESSA Customer Support Team with your order number and details of the issue.

WhatsApp / Phone: 0310 7670820
Email: bagvessa05@gmail.com

We are committed to making your shopping experience with BAGVESSA simple, reliable, and hassle-free.