Return & Refund Policy

At BAGVESSA, we want you to be satisfied with your purchase. If you need to return an item, please follow the return conditions below.

Return Period

Customers may request a return within 7 days of receiving the order.

Return Conditions

To be eligible for a return, the product must be:

• Unused and unworn

• In its original condition

• Unopened and undamaged

• Returned with its original packaging, tags and accessories, where applicable

Products that have been used, worn, damaged by the customer, or returned without their original packaging may not be accepted.

How to Return an Order

Customers must contact BAGVESSA before sending a return.

Once the return is approved, the customer must arrange to send the product back to BAGVESSA through a courier service.

Please do not hand the return parcel back to the courier who delivered your original order. Returns must be sent separately by the customer through a courier service to the return address provided by BAGVESSA.

Customers should keep the courier receipt and tracking information until the return has been received and confirmed by BAGVESSA.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact BAGVESSA as soon as possible after delivery.

We may request photographs or other information to verify the issue. If the claim is approved, the item can be returned according to our return instructions.

Exchanges

BAGVESSA currently does not offer product exchanges.

If you wish to purchase a different product, you may return the eligible item according to this policy and place a new order separately.

Refunds

Once the returned product is received and inspected, BAGVESSA will confirm whether the return meets the requirements of this policy.

If the return is approved, the applicable refund will be processed according to the payment method and circumstances of the order.

Return Shipping

Unless the product received is damaged, defective, or incorrect, return shipping arrangements and related costs may be the responsibility of the customer.

For damaged, defective, or incorrect products, BAGVESSA will provide appropriate return instructions after reviewing the issue.

Contact Us

To request a return or report a damaged or incorrect product, please contact BAGVESSA through our Contact Us page before sending the product back.